Shipping policy
At Skin Rich Studio, we carefully prepare each order with the same intention and attention to detail that goes into your in studio experience. Please review our shipping guidelines below before placing your order.
Order Processing
Online orders are processed within 1 to 3 business days after your order is placed.
Orders are processed Monday through Friday. Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, promotions, product launches, or periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping & Delivery
Shipping options and rates are calculated at checkout based on your order and delivery location.
Delivery times are estimates provided by the shipping carrier and are not guaranteed by Skin Rich Studio. Once your order has been handed over to the carrier, shipping delays are outside of our control.
Shipping Address
Please carefully review your shipping information before completing your order.
Skin Rich Studio is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
If you notice an error with your shipping address, please contact us as soon as possible at hello@skinrichstudio.com. We will do our best to make corrections before your order ships, but we cannot guarantee that changes can be made once your order has entered processing.
Lost, Stolen, or Misplaced Packages
Once an order has been marked as delivered by the shipping carrier, Skin Rich Studio is not responsible for packages that are lost, stolen, or misplaced after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, your building's mailroom or leasing office, and the shipping carrier.
For added security, we recommend shipping orders to an address where someone is available to receive the package.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.
Email hello@skinrichstudio.com with your order number and clear photos of the package, shipping label, and product received.
We will review the issue and, when appropriate, provide a replacement or refund.
Professional Skincare Products
Certain professional skincare products are available exclusively to approved Skin Rich Studio clients. Access to these products is intended for clients who have received appropriate product recommendations and guidance from Skin Rich Studio.
If you are unsure whether a product is appropriate for your skin or current routine, please contact us before purchasing.
Local Pickup
For clients who prefer to pick up their products directly from Skin Rich Studio, please text us with the following information:
• Your full name
• The product or products you would like to purchase
• Your preferred pickup date
• Your preferred pickup time
Once we receive your request, we will send you a secure online invoice for your order.
Your pickup is not confirmed until the invoice has been paid in full.
Once payment has been received, we will confirm your available pickup date and time with you directly.
Please do not arrive for pickup until you have received a confirmation from Skin Rich Studio.
Questions About Your Order
If you have questions about your order, shipping, or pickup, please contact us at:
We're happy to help make sure your Skin Rich Studio ritual arrives safely.