Refund Policy
At Skin Rich Studio, we are committed to providing an elevated, personalized experience and carefully selected professional skincare products to support your skin journey.
This policy applies to all skincare products purchased online or in studio, as well as services rendered at Skin Rich Studio.
Product Returns
Eligible skincare products may be returned within 7 days of purchase for in studio purchases or within 7 days of delivery for online orders.
To be eligible for a return:
• The product must have been purchased directly from Skin Rich Studio.
• The product must be completely unopened and unused.
• All original seals, packaging, and labels must be intact.
• The product must not be damaged, altered, or tampered with.
• Proof of purchase must be provided.
Opened or Used Products
We do not accept returns or issue refunds for products that have been opened, used, tested, or otherwise tampered with.
This applies even if the product has only been opened or used once. Due to the nature of professional skincare products, opened products cannot be resold.
If you are unsure whether a product is appropriate for your skin, please contact us before opening or using the product. We are happy to provide guidance based on your skincare plan.
Non Returnable Items
The following are final sale and not eligible for return or refund:
• Opened or used products
• Products returned more than 7 days after purchase or delivery
• Gift cards
• Final sale items
• Digital products or educational materials
• Products that have been damaged, contaminated, or improperly stored
• Opened bundles, kits, or sets
Services Rendered
All services rendered at Skin Rich Studio are nonrefundable.
Once a facial, treatment, consultation, or other service has been performed, payment is considered final and cannot be refunded.
If you are dissatisfied with your service or have concerns about your experience, please contact us within 7 days of your appointment at hello@skinrichstudio.com. We value your feedback and will review your concerns and determine an appropriate resolution when applicable.
Please note that individual skin responses to treatments can vary. Results are not guaranteed and may depend on factors including home care, consistency, lifestyle, skin condition, and adherence to recommendations provided by your esthetician.
Service Adjustments
If you experience a concern related to your treatment, please contact us before attempting to address the concern with additional treatments or products on your own.
When appropriate, Skin Rich Studio may recommend a complimentary follow up, adjustment, or other resolution at our discretion. Any service adjustment is not a guarantee of results and does not constitute a refund of the original service.
Damaged or Incorrect Products
For online orders, if your product arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Email hello@skinrichstudio.com with your order number and clear photos of the product, packaging, and shipping label.
For products purchased in studio, please contact us within 7 days of purchase if you believe you received a damaged or defective product.
We will review the issue and, when appropriate, provide a replacement or refund.
Exchanges
Skin Rich Studio does not offer direct product exchanges.
Eligible unopened and unused products may be returned according to the policy above, and a new order may be placed for the desired product.
Return Shipping
For eligible online returns, customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly by Skin Rich Studio.
Original shipping charges are nonrefundable.
We recommend using a trackable shipping method when returning an online order. Skin Rich Studio is not responsible for returned packages that are lost or damaged in transit.
Products purchased in studio must be returned directly to Skin Rich Studio.
Refunds
Once an eligible return is received and inspected, we will notify you whether your return has been approved.
Approved product refunds will be issued to the original payment method. Please allow your financial institution additional processing time for the refund to appear on your account.
Services rendered are not eligible for refunds.
Our Commitment to You
Our goal is to create a thoughtful, results driven experience while helping you understand and care for your skin between appointments. If you have questions or concerns about a product or service, we encourage you to reach out to us so we can help guide you through the next step of your skin journey.
For questions regarding this policy, your products, or your service experience, please contact: